Frequently Asked Questions

Everything you need to know about your V12 Outdoor gear and orders.

How long will it take to receive my order?

Standard shipping usually takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy for outdoor apparel?

We offer a 30-day return policy on all unworn items with original tags attached. Please ensure the gear is in its original condition to qualify for a full refund.

Do you offer international shipping?

Yes, V12 Outdoor ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How do I care for my technical performance fabrics?

We recommend machine washing on a cold, gentle cycle with mild detergent. Avoid fabric softeners and tumble dry on low heat to maintain the integrity of waterproof and moisture-wicking coatings.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.